HOW TO MAKE SURE WE GET IN YOUR INBOX

Many e-mail and Internet companies are now using programs to block unwanted e-mail, often called spam. Sometimes, however, these programs block e-mail you want to get, like your Hello Sensible weekly updates.

Scroll down the page and find your email program with instructions to add us to your address book, safe sender list or whitelist.


Gmail

Option A:

1. Open the email in your inbox
2. Hover over the sender’s name
3. Select “Add to contacts” to save the sender to your Contacts list

Option B:

You can also whitelist in Gmail before opening the email: Just hover over the sender’s name next to the subject line and select “Add to contacts” to save to your Contacts list.

How to move senders to your Gmail Primary tab

1. Drag the email from your Promotions tab to your Primary tab
2. When asked, “Do this for future messages?” select “Yes”


iPhone

1. Tap the sender’s from name
2. Choose “Create New Contact”
3. Tap “Done” to save


Android

1. Tap the picture of the sender
2. Tap the add to contacts icon
3. Tap “Create new contact”
4. Choose the correct account if you are signed into multiple email addresses
5. Tap the check mark to save


Apple Mail

1. Open the email in your inbox
2. Click on the sender’s email address
3. Click “Add to Contacts”


Outlook 2003 (and higher)

1. Open the email in your inbox.
2. Right click “Click here” to download images in the gray bar at the top of the message.
3. Click “Add Sender to Safe Senders List.”


Yahoo

1. Open the email in your inbox
2. Click on the sender’s email address
3. Click “…”
4. Choose “Add to contacts”
5. Add additional information if needed
6. Click save to finish


Windows Live Mail

1. Open the email in your inbox
2. Click on the sender’s email address
3. Click “Add”
4. Add additional information if needed
5. Click save to finish


AOL

1. Click “Contacts” in the left toolbar
2. Click “New Contact”
3. Add contacts information
4. Choose “Add Contact” to save


If your email provider wasn’t listed with instructions, please contact your ISP’s customer service team for their instructions. (Forward the answer to us, and we might add it!)