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Below you’ll find answers to some of the most common email requests we receive. We hope this helps you get the information you need quickly and easily! Still, need assistance after reading through this page? Feel free to email us using the contact form at the bottom of this page.

Frequently Asked Questions

These answers might save you an email!

Q: How do I open my digital download?

All digital downloads will be sent using a compressed ZIP file. It’s recommended to unzip the file using a desktop or laptop computer as some mobile devices and tablets will not support this file type. To unzip the file:

  • Mac Users: Double-click the zipped file in the finder. All files will be extracted and placed in a new folder with the same name as the zip file.
  • Window Users: Once downloaded, right-click the file and select extract. The files should be removed from the zip and placed into a new folder.
  • Mobile Devices (not recommended): Some mobile devices allow you to press and hold the zipped file icon and then click “extract”. If that doesn’t work, you may need an app to unzip the product like FileExplorer Free. This app will allow you to unzip the folder to access it. 

Q: What is the best way to print my digital download?

Each product has unique printing recommendations. Five hours after your purchase, you should have gotten an email from us with a subject like that starts with “Did you get your…”. Please refer to the printing recommendations outlined in that email. 

Q: I didn’t get an email with the digital product that I just purchased. What do I do?

If you did not receive an email, here’s what you can do:

  • Check your spam or promotional folders in your email. If you find it in one of those folders, follow these instructions to whitelist the email address to prevent this issue in the future.
  • Be patient. Orders are typically processed within one (1) hour but could take as long as twenty four (24) hours to complete.
  • There’s a chance you may have mistyped your email address. In that case, please send us a message. 

Q: I’m trying to leave a review, but I’m not sure how. Can you show me?

We love hearing your feedback and experience with our products, so thank you in advance for taking the time to leave a review. It’s actually pretty easy once you know where to go, so we’ll show you how:

  • First, go to the product you purchased in our store. You can use the search bar or refer to your order confirmation email for quick access.
  • Next, scroll down past the product description section.
  • Click the white “write a review” button and you’ll see a form dropdown. 
  • Fill that out and click submit. Voila! You left a review 🙂

If you have any additional questions or issues purchasing a printable product in our shop, fill out the form or email us: info[at]hellosensible.com.

Absolutely! Fill out the form or email me directly with more information about your podcast or event: info[at]hellosensible.com

Yes, we can! Fill out the form or email us directly and we’d be happy to get you started!

Yes, we are accepting guest blog post writers. If you have a post that serves Hello Sensible’s audience, we’d be glad to consider it. Please follow the guidelines outlined on this page to submit your article.

I love connecting my audience with quality companies whose products and values align with our mission here on the blog. Please note: we only collaborate with brands who share a similar audience and are relevant and useful to our readers. We do not provide free advertising.

If you are a company, content creator, or book publisher please fill out the contact form below with more details or email us directly info[at]hellosensible.com.

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